Privacy Policy

This Privacy Policy explains how FoodRabbit Delivery (“FoodRabbit”, “we”, “us”) collects, uses, and protects information when you use our website, place an order, or apply to drive for us. By using FoodRabbit, you agree to the collection and use of information as described here.

This policy covers our customer-facing storefront, our guest order tracking, and our driver application and portal. It does not cover third-party sites we link to.

Account & order information: name, email address, phone number, delivery address (including hotel name and room number if you choose hotel delivery), and your order history.

Delivery preferences: your selected store location (saved via a cookie and, if you have an account, to your profile), and whether you allow product substitutions if an item is unavailable.

Guest checkout: if you order without creating an account, we still retain the order and use your order number and checkout email as a secure way for you to look up delivery status later.

Communications: if you contact customer support, we keep a record of that correspondence to help resolve your request.

Driver applicants provide additional information we do not collect from customers: government-issued ID, driving licence, vehicle registration details, a vehicle photo, and a profile photo shown to customers during delivery.

Identity and vehicle verification documents are stored separately from the rest of the site, in a protected location that is not publicly accessible, and can only be viewed by site administrators or the driver who uploaded them, through an authenticated system — never by a direct link. Your profile photo is handled differently since it is shown to customers on their order tracking page.

We also process banking/payment details necessary to issue a driver payment card and fund it for in-store purchases on accepted orders, through our payment infrastructure provider. We do not store full card numbers ourselves.

We use the information above to: take and fulfil your order, calculate delivery fees for your selected location, assign and pay drivers, send order status updates, respond to support requests, prevent fraud and abuse (for example, rate-limiting repeated lookup attempts on guest order tracking), and improve the service.

We do not sell your personal information to third parties.

Payments are processed by Stripe, a PCI-compliant payment processor. When you check out, your card details are sent directly to Stripe — FoodRabbit does not receive or store your full card number, expiry date, or CVC on our own servers. We retain a reference to the transaction (such as a charge ID) so we can process refunds and reconcile orders.

If a proposed substitute item costs less than the original, we automatically refund the difference to your original payment method. If a substitute costs more, we will never charge the difference automatically — you are shown the amount and asked to explicitly approve and pay it before the substitute is confirmed.

We use a small number of cookies required for the site to function: one to remember your selected delivery location for up to 30 days, and standard WooCommerce cookies to operate your cart and checkout session. If you are logged in, your preferred location is also saved to your account so it carries across devices.

We do not use third-party advertising or cross-site tracking cookies.

If you enable browser push notifications, we use them to send you order status updates (accepted, picked up, on the way, delivered) and substitute proposals that need your response. Push notifications are entirely optional and can be disabled at any time in your browser or device settings.

With your driver: the driver assigned to your order can see your name, delivery address, phone number, and any delivery instructions (such as hotel/room details) necessary to complete the delivery.

With service providers: we share information with the vendors that power specific parts of the service — Stripe (payment processing), our driver card-funding provider (issuing and funding driver payment cards, not shared with customer accounts), our push notification provider, and our transactional email provider. Each only receives what it needs to perform its function.

For legal reasons: we may disclose information if required by law or to protect the rights, safety, or property of FoodRabbit, our drivers, or our customers.

We keep order records for as long as necessary for accounting, tax, and dispute-resolution purposes. Driver verification documents are retained for as long as the driver account is active and for a reasonable period afterward for compliance purposes. You can request deletion of your account information at any time, subject to records we are legally required to keep.

We apply access controls appropriate to the sensitivity of the data: driver verification documents are kept outside public web access and served only through an authenticated check that confirms the requester is either an administrator or the driver who owns the document. Administrative actions such as issuing refunds or approving drivers require an authenticated staff account.

No online service can guarantee perfect security, but we design new features with these protections as a starting point, not an afterthought.

You can review and update your account details at any time from My Account. You may request a copy of the personal information we hold about you, ask us to correct inaccurate information, or ask us to delete your account, by contacting us using the details below.

FoodRabbit is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will remove it.

We may update this Privacy Policy as the service changes. Material changes will be reflected by an updated “last modified” date on this page. Continued use of FoodRabbit after changes are posted means you accept the revised policy.

Questions about this policy or your data? Reach us at support@foodrabbit.delivery or (248) 524-2373 extension 3821.

Last updated: July 24, 2026.