Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of FoodRabbit Delivery — our website, ordering system, and delivery service. By placing an order, creating an account, or applying to drive for FoodRabbit, you agree to these Terms. If you do not agree, please do not use the service.

FoodRabbit is a multi-location grocery delivery service. We operate a single product catalog available to all customers; the location you select determines your delivery fee, which driver fulfils your order, and your estimated delivery window. You choose your location when you first visit, and can change it at any time from the header or the Locations page.

You may check out as a guest or create an account. Guest orders can still be tracked using your order number and the email address used at checkout. You are responsible for keeping your account credentials confidential and for all activity under your account.

When you place an order, WooCommerce processing begins immediately on successful payment. The delivery fee shown at checkout is set by your selected location and is charged as a line-item fee, not a shipping carrier rate — it reflects what that specific location charges for delivery, and is shown before you complete checkout.

Delivery times shown anywhere on the site are estimates, not guarantees. Delays can happen due to weather, traffic, store availability, or order volume.

Payment is collected at checkout through Stripe. You must provide accurate, current payment information. Orders are only accepted once payment succeeds.

At checkout you can choose to allow substitutions if an item you ordered is unavailable at the store. If you allow substitutions, your assigned driver may propose a specific replacement item while shopping — you are always shown exactly which product is being proposed, you are never substituted silently, and you can confirm or decline each proposal individually from your order tracking page.

If you decline a substitute, or no substitute is proposed for an unavailable item, that item is removed from your order and its full price is automatically refunded to your original payment method.

If you confirm a substitute that costs the same or less than the original item, the swap happens immediately and any price difference is automatically refunded to you — no action needed beyond confirming.

If you confirm a substitute that costs more than the original item by more than $0.50, you will be asked to explicitly pay that difference before the substitute is applied to your order. We do not charge saved payment methods automatically for price increases. Differences of $0.50 or less are absorbed by FoodRabbit and never charged to you.

A substitute proposal that goes unanswered for 10 minutes is automatically treated as declined, and the item is removed and refunded as described above, so your driver is not left waiting indefinitely.

You may cancel an order and receive a full refund at any time before a driver accepts it (while the order is still “Processing”). Once a driver has accepted your order, it can no longer be cancelled or refunded as a whole order, because your driver may already be shopping or have funds allocated for your purchase.

This does not affect the substitution refund process above — you can still receive automatic refunds for individual unavailable or cheaper-substituted items after a driver has accepted your order, exactly as described in “Product Substitutions.”

If you believe you were charged in error, or an order was not delivered, contact us using the details on our Contact page and we will investigate.

You are responsible for providing an accurate delivery address, including hotel name and room number if applicable. If you are not available to receive your order, our driver will attempt to follow any delivery instructions provided; repeated failed delivery attempts may result in the order being unable to be completed.

Drivers are not accepted automatically — every application is reviewed and approved individually. Approved drivers must provide accurate identification, licensing, and vehicle information, and are expected to follow the order handling and substitution process described above. Driver accounts found to violate these Terms may be suspended.

You agree not to: use the service for any unlawful purpose, attempt to interfere with or disrupt the platform or its security features, submit false information at checkout or during driver registration, or abuse the guest order lookup or substitution systems.

The FoodRabbit name, logo, and website content are the property of FoodRabbit Delivery and may not be used without permission.

FoodRabbit provides delivery estimates in good faith but is not liable for delays outside our reasonable control. Our liability for any claim relating to an order is limited to the amount you paid for that order.

We may update these Terms from time to time. Continued use of FoodRabbit after changes are posted means you accept the revised Terms. Material changes will update the “last modified” date below.

Questions about these Terms? Reach us at support@foodrabbit.delivery or (248) 524-2373 extension 3821.

Last updated: July 24, 2026.